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~~ LEXUS BANK CARD MERCHANT RESOURCES

Merchant Solutions Our abundant product offerings provide customized transaction processing solutions to satisfy our merchants' needs.

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◦Send Me Information Merchant Resources MyMerchantOffice® service is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail. Customer Service Ignite Payments supports its merchants with exemplary customer support 24/7 in more than 140 languages and dialects. The customer service staff helps merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. Merchant calls that require special attention are transferred to special representatives who will do everything within their power to meet the merchants' needs. POS Help Desk Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment. Gateway Support The Technical Support Department assists merchants with our Secure Payment Gateway, other Internet gateways and processing software. Merchants can get help with setup of the Central service and the Connect service payment options by contacting the HTML Support Group. The API (application support interface) Support Group helps merchants implement the API service for transaction processing and manages shopping cart compatibility. Interactive Voice Response Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed. Merchant Club The Merchant Club (MC) offers merchants numerous value-added benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements. Send Me the Information

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MERCHANT SERVICEMERCHANT S

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•About Ignite Payments Merchant Solutions Our abundant product offerings provide customized transaction processing solutions to satisfy our merchants' needs.

•Home

•Merchant Solutions

◦Getting Started

◦Products & Services

◦Merchant Resources

◦Fraud Protection

◦Send Me Information Products & Services Products Ignite Payments is a leader in electronic payment processing, with an unparalleled set of products and services that enable merchants, financial institutions, businesses and government agencies to optimize payment processing efficiency. We offer a full range of POS terminals, wireless solutions, peripherals and supplies, designed to save both time and money while helping merchants make the most of consumer preferences. Merchants can find the right terminal to operate successfully at the point-of-sale, based on the needs of their retail or non-traditional environment. Through a combination of a personal computer, business management software and a payment processing system, merchants can leverage the combined value of three industry leaders: Ignite Payments, Microsoft and Hewlett-Packard with the Ignite Payments® POS Value Exchange™ retail solution. It helps manage inventory, track sales, control costs, improve customer service and better guide business decisions. Ignite Payments brings you a vast array of innovative products and services that make us your single source for payment solutions. Services With Ignite Payments merchants can simplify payment acceptance and accommodate their customer’s payment preference including: MasterCard®, Visa®, PIN-secured and signature debit cards, American Express®, Diners®, Discover® Network, and JCB® cards; checks and gift cards. For over 40 years, TeleCheck has delivered solutions that make check/ACH acceptance efficient and secure. The TeleCheck Electronic Check Acceptance® (ECA®) program converts paper checks into electronic transactions at the point of sale and deposits these funds into the merchant's direct deposit account (DDA) generally within two business days. Provided all requirements are met, under the TeleCheck Paper Warranty program, merchants receive payment on all checks that they properly authorize through the system. With Ignite Payments Gift Card Solutions merchants of every size and type can drive traffic to their businesses, increase sales, build brand awareness and improve customer satisfaction. Through a referral relationship, our Merchant Cash Advance program can help merchants turn future credit card sales into working capital and access up to $150,000 per location, in as little as 5 days. Merchants can buy new equipment, renovate their store, expand their business, pay bills, stock shelves, purchase inventory and eliminate payroll concerns. In addition Ignite Payments also offers Merchant Club, an exclusive program which includes select discounted supplies and equipment warranty programs based on your merchant type. Send Me the Information

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These materials were prepared by Ignite Payments Lexus Bank Card an independent sales agent for Ignite Payments, LLC. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Ignite Payments, LLC. is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. Ignite Payments, LLC is a registered ISO of Deutsche Bank, USA, New York, NY. American Express requires separate approval.